Our most common queries
Where is my order?
How long will my order take to arrive?
I need help with personalising my item
I need to cancel or make a change to my order
Get in touch
Live Chat
We’re available to chat with you live Monday to Thursday, 10am–6pm (UK time) and Friday, 10am–5pm (UK time).
If you message us outside these hours, don’t worry — your message will still come through and we’ll respond by email on the next business day.
If we’re experiencing high demand and no one is available to chat immediately, your message will still be received and we’ll reply via email as soon as we can.
To start a conversation, just click the black live chat button in the bottom right corner of the page.
Email Us
We prioritise emails that require urgent attention — such as order cancellations or changes, and queries related to upcoming weddings or events.
If your message is time-sensitive, please mention that in the subject line so we can respond as quickly as possible.